Shipping policy

SHIPPING POLICY

Thank you for shopping with Starolina.

PROCESSING & DELIVERY TIMES

Because all Starolina pieces are handmade, custom, and made in limited quantities, please allow approximately 5–8 weeks for your order to be processed, created, and delivered unless otherwise stated.

Processing and shipping times may be longer during launches, restocks, holidays, or periods of high order volume.

Once your order has shipped, delivery times may vary depending on the shipping carrier and destination.

ADDRESS ACCURACY

Customers are responsible for entering the correct shipping address at checkout. Starolina is not responsible for orders shipped to incorrectly entered addresses.

If you notice an address mistake, please contact us immediately at shopstarolina@gmail.com. We cannot guarantee changes can be made once an order has been processed or shipped.

LOST OR STOLEN PACKAGES

Starolina is not responsible for lost, stolen, or missing packages marked as delivered by the shipping carrier.

DAMAGED ITEMS

If your order arrives damaged, please contact shopstarolina@gmail.com within 48 hours of delivery with:

- Your order number

- Clear photos of the packaging and item

We will review the issue and work toward a resolution if eligible.

INTERNATIONAL SHIPPING

Customers are responsible for any customs fees, import taxes, duties, or additional charges required by their country.

CONTACT

For shipping questions or support, please contact:

shopstarolina@gmail.com